This Privacy Policy explains how The Expert Maths Tuition Center Limited ("we", "us", or "our") collects, uses, stores, and protects personal information when you use our online enrolment portal and related services. We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.
1. Who we are
The Expert Maths Tuition Center Limited provides specialist mathematics tuition services in New Zealand. Our online enrolment portal allows parents and caregivers to register students for tuition, assessments, and related educational services.
For privacy enquiries, contact us at info@expertmathstuition.co.nz or call 0800 628 463. Our main website is https://expertmathstuition.co.nz.
2. Information we collect
When you complete our enrolment form, we may collect the following categories of personal information:
- Student details: name, title, date of birth, school, school year, centre preference, and entrance test information (if applicable).
- Parent or caregiver details: name, occupation, postal address, postcode, home phone, work phone, mobile number, and email address.
- Student contact details: mobile number and email address (if provided).
- Family information: whether another family member uses our services and related details.
- Marketing preferences: how you heard about us.
- Permissions: your choices regarding use of photographs, video comments, written comments, and receipt of emails from us.
- Assessment and feedback: preferred assessment dates, digital signature, and comments about the student's maths learning.
3. How we collect information
We collect personal information directly from you when you submit the enrolment form on our portal, communicate with us by phone, email, or WhatsApp, or interact with us through our social media channels.
We do not knowingly collect personal information from children under 16 without parental or caregiver consent. Enrolment forms must be completed by a parent, caregiver, or authorised adult.
4. How we use your information
We use personal information for the following purposes:
- Processing and managing student enrolments and assessments.
- Communicating with you about enrolment status, tuition, schedules, and educational services.
- Sending enrolment confirmation emails and PDF summaries.
- Internal administration, record-keeping, and quality improvement.
- Using photographs, videos, or written comments only where you have given explicit permission.
- Responding to enquiries and providing customer support.
- Complying with legal obligations and protecting our legitimate business interests.
5. Legal basis for processing
We process personal information where necessary to perform our contract with you (enrolment and tuition services), where you have given consent (for example, marketing permissions and use of photos or videos), and where required to comply with applicable law.
7. Third-party services and social media
Our portal may link to third-party services including WhatsApp, Facebook, Instagram, and X (formerly Twitter). These platforms have their own privacy policies, and we encourage you to review them. Clicking a WhatsApp chat button redirects you to WhatsApp; we do not receive your WhatsApp messages unless you initiate contact with us.
If you interact with us on social media, those platforms may collect usage data according to their own policies.
9. Data retention
We retain enrolment records for as long as necessary to provide tuition services, meet legal and accounting requirements, and resolve disputes. When information is no longer required, we take reasonable steps to securely delete or anonymise it.
10. Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Your rights
Under the New Zealand Privacy Act 2020, you have the right to access personal information we hold about you, request correction of inaccurate information, and raise a complaint if you believe we have breached your privacy.
To exercise these rights, contact us at info@expertmathstuition.co.nz. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (www.privacy.org.nz).
12. Overseas disclosure
Some of our service providers (such as cloud hosting or email providers) may store or process data outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in line with applicable privacy standards.
13. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our portal after changes constitutes acceptance of the updated policy.
14. Contact us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
The Expert Maths Tuition Center Limited Email: info@expertmathstuition.co.nz Phone: 0800 628 463 Website: https://expertmathstuition.co.nz Enrolment portal: https://enrolment.expertmathstuition.co.nz